Billing Policy for Eldil.ai

1. Overview and Applicability

This Billing Policy (“Policy”) governs all fees, payment terms, invoicing, and related financial obligations between Eldil Corp. (“Eldil,” “we,” “us”) and each entity or individual subscribing to or purchasing Eldil’s generative engine optimization (“GEO”) software platform, APIs, and related services (collectively, the “Services”).

This Policy is incorporated by reference into the Eldil Terms of Service (“ToS”) and any applicable Order Form. Capitalized terms not defined herein have the meanings given in the ToS. In the event of a conflict between this Policy and an Order Form, the Order Form controls; in the event of a conflict between this Policy and the ToS, this Policy controls with respect to billing and payment matters.

By subscribing to or purchasing the Services, Customer acknowledges and agrees to the terms of this Policy.

2. Subscription Plans and Pricing

2.1 Plan Tiers

Eldil offers the following subscription tiers. Features, usage limits, and pricing for each tier are detailed on the Pricing Page (https://eldil.ai/pricing)

Custom plans and volume-based pricing are available for Enterprise customers. Contact sales@eldil.ai for a custom quote.

2.2 Pricing Transparency

All pricing is published on the Pricing Page unless governed by a custom Order Form. Pricing on the Pricing Page is stated in U.S. dollars and excludes applicable taxes. Eldil reserves the right to update the Pricing Page at any time; however, changes do not affect pricing for the remainder of a Customer’s then-current paid subscription term.

2.3 Free Trials and Promotional Offers

Eldil may offer free trials, pilot programs, or promotional pricing at its discretion. Unless Customer converts to a paid subscription before the trial expires, access will be suspended or downgraded to a free tier (if available). Trial-period usage does not carry over. Promotional pricing applies only to the promotional period specified and reverts to standard pricing upon expiration. Promotional offers cannot be combined unless expressly stated.

3. Billing Cycles and Invoicing

3.1 Billing Frequency

Subscription fees are billed in advance on the first day of each billing cycle (monthly or annually, as specified in the Order Form or plan selection). The first invoice is generated on the subscription start date.

3.2 Invoice Delivery

Invoices are delivered electronically to the billing contact email address on file. Invoices are also accessible in the Eldil dashboard under Settings > Billing > Invoice History. Eldil does not send paper invoices unless required by applicable law or agreed in the Order Form.

3.3 Invoice Contents

Each invoice will include: (a) invoice number and date; (b) billing period; (c) subscription plan and tier; (d) base subscription fees; (e) any overage charges (itemized); (f) add-on services or Professional Services fees; (g) applicable taxes; (h) total amount due; and (i) payment due date and instructions.

3.4 Purchase Orders

If Customer requires a purchase order (“PO”) for payment processing, Customer must provide the PO number at the time of subscription or within five (5) business days of receiving the first invoice. Failure to provide a PO does not relieve Customer of its payment obligation. Eldil will reference the PO number on subsequent invoices upon request.

3.5 Billing Contact

Customer is responsible for maintaining an accurate billing contact (name, email, phone) in the Eldil dashboard. Invoices and payment-related communications are sent to this contact. If invoices fail to deliver due to incorrect contact information, payment obligations remain unchanged.

4. Payment Terms

4.1 Payment Methods

Eldil accepts the following payment methods:

Credit / Debit Card (Visa, Mastercard, Amex)

All plans

Charged automatically on billing date

ACH / Bank Transfer

Growth, Professional, Enterprise

Customer-initiated; net terms apply

Wire Transfer

Professional, Enterprise

Customer-initiated; net terms apply

Check

Enterprise only (by arrangement)

Mail to PO Box; net terms apply

All payments must be made in U.S. dollars unless otherwise agreed in the Order Form.

4.2 Payment Due Dates

Self-service plans (Starter, Growth monthly): Fees are charged automatically to the payment method on file on the billing date. No separate due date applies.

Invoiced plans (Growth annual, Professional, Enterprise): Payment is due within thirty (30) days of the invoice date (“Net-30”), unless a different payment term is specified in the Order Form. Enterprise customers may negotiate Net-45 or Net-60 terms with prior written approval.

4.3 Automatic Payments

For self-service plans, Customer authorizes Eldil to automatically charge the payment method on file for all recurring subscription fees, overage charges, and applicable taxes on each billing date. Customer is responsible for ensuring the payment method is valid and has sufficient funds.

4.4 Currency

All fees are quoted and payable in U.S. dollars. If Customer pays in a currency other than USD, Customer bears all exchange-rate risk and any conversion fees imposed by the payment processor or Customer’s bank.

5. Usage Metering and Overage Fees

5.1 Usage Limits

Each subscription plan includes defined usage limits, which may include (depending on the plan and Order Form): number of Authorized User seats, number of tracked domains, monthly API calls, monthly keyword or query volume, number of GEO scans or reports, and data-storage allocation.

Current usage limits for each plan are published on the Pricing Page or specified in the Order Form.

5.2 Usage Monitoring

Customer can monitor real-time usage through the Eldil dashboard under Settings > Usage. Eldil will send automated email notifications to the billing and admin contacts when usage reaches 75%, 90%, and 100% of plan limits.

5.3 Overage Calculation

If Customer exceeds any usage limit during a billing cycle, overage fees apply at the per-unit rates published on the Pricing Page or stated in the Order Form. Overages are calculated based on actual usage above the included allocation and are metered on a calendar-month basis, regardless of the billing-cycle start date.

5.4 Overage Billing

Overage charges are invoiced in arrears on the next billing date following the month in which the overage occurred. Overage invoices are due Net-15 from the invoice date. A detailed usage breakdown will accompany each overage invoice.

5.5 Overage Safeguards

Customers may configure overage controls in the dashboard, including: hard caps (Services are throttled or suspended when the limit is reached); soft caps (overage is permitted up to a defined dollar or percentage threshold, after which throttling applies); and unlimited overage (no cap; standard overage rates apply). The default setting for new accounts is a soft cap of 120% of the plan limit. Customers may change this at any time.

5.6 Upgrades to Avoid Overages

If Customer consistently exceeds plan limits, Eldil may recommend a plan upgrade. An upgrade can be initiated at any time through the dashboard or by contacting the Customer’s account manager. When upgrading mid-cycle, Customer receives a pro-rata credit for the unused portion of the current plan applied toward the new plan. Downgrades take effect at the start of the next billing cycle.

6. Auto-Renewal and Subscription Changes

6.1 Auto-Renewal

All subscriptions renew automatically for successive periods equal to the then-current term (e.g., monthly subscriptions renew monthly; annual subscriptions renew annually) unless Customer cancels before the applicable notice deadline.

Monthly (Starter, Growth monthly)

At least 30 days before the next billing date

Dashboard: Settings > Subscription > Cancel, or email billing@eldil.ai

Annual (Growth annual, Professional)

At least 60 days before the renewal date

Dashboard or written notice to billing@eldil.ai

Enterprise / Multi-Year

At least 90 days before the renewal date (or as specified in Order Form)

Written notice to assigned account manager or billing@eldil.ai

Eldil will send a renewal reminder via email at least thirty (30) days prior to the renewal date for annual and enterprise plans. Failure to receive this reminder does not extend the cancellation window.

6.2 Renewal Pricing

Renewal pricing is at Eldil’s then-current rates unless a fixed renewal rate is specified in the Order Form. Eldil will notify Customer of any price increase at least sixty (60) days before the renewal date. If Customer objects to the increase, Customer may cancel by providing written notice before the renewal date and will not be charged the increased rate.

6.3 Plan Upgrades

Upgrades take effect immediately. Customer is charged the pro-rata difference between the current plan price and the new plan price for the remainder of the billing cycle, plus the full new-plan rate beginning on the next billing date.

6.4 Plan Downgrades

Downgrades take effect at the start of the next billing cycle. No pro-rata refund or credit is issued for the current billing cycle. Customer is responsible for reducing usage to fit within the new plan’s limits before the downgrade takes effect; usage in excess of the new plan’s limits after downgrade is subject to overage fees.

6.5 Seat and Add-On Changes

Additional Authorized User seats and add-on modules (e.g., Premium Support, additional domain tracking, API-access tiers) may be purchased at any time. Added seats and add-ons are billed on a pro-rata basis for the remainder of the current billing cycle and at the full rate thereafter. Seat removals take effect at the start of the next billing cycle.

7. Taxes

7.1 Customer Responsibility

All fees quoted by Eldil are exclusive of applicable taxes. Customer is solely responsible for all sales, use, value-added (VAT), goods-and-services (GST), withholding, and any other taxes, duties, or levies imposed by any taxing authority, other than taxes based on Eldil’s net income.

7.2 Tax Collection

Where Eldil is legally required to collect taxes, such taxes will be added as a separate line item on the invoice. Customer must provide a valid tax-identification number (TIN), VAT ID, or GST number upon request. If Customer provides a valid tax-exemption certificate, Eldil will not charge the applicable tax on a going-forward basis after receipt and verification of the certificate.

7.3 Withholding Taxes

If Customer is required by law to withhold taxes from payments to Eldil, Customer must: (a) deduct only the minimum amount required; (b) pay the withheld amount directly to the relevant taxing authority; (c) promptly provide Eldil with official receipts or other documentation confirming payment; and (d) gross up the payment so that Eldil receives the full invoiced amount after withholding.

7.4 Tax Disputes

If Customer believes a tax charge is incorrect, Customer must notify Eldil in writing within thirty (30) days of the invoice date. Eldil will review the charge and issue a correction or credit if warranted.

8. Late Payments, Interest, and Collections

8.1 Late-Payment Interest

Amounts not paid by the due date bear interest from the due date until paid at the rate of 1.5% per month (or the maximum rate permitted by applicable law, whichever is lower), compounded monthly.

8.2 Late-Payment Fees

Eldil may charge a flat administrative fee of $25.00 for each invoice that remains unpaid more than fifteen (15) days past due, in addition to interest.

8.3 Payment Failure (Self-Service Plans)

If an automatic charge fails (e.g., declined card, insufficient funds), Eldil will: (a) notify Customer via email within 24 hours; (b) retry the charge up to three (3) times over the following seven (7) days; and (c) if all retries fail, suspend the Services until payment is received. Customer must update the payment method within ten (10) days to avoid account suspension.

8.4 Payment Failure (Invoiced Plans)

If an invoice remains unpaid for more than fifteen (15) days past due, Eldil may: (a) send a written past-due notice; (b) suspend or limit access to the Services until the outstanding balance (including interest and fees) is paid in full; and (c) after thirty (30) days past due, refer the account to a third-party collections agency. Customer is responsible for all reasonable collection costs, including attorney’s fees, court costs, and agency commissions.

8.5 Suspension and Reinstatement

Suspension for non-payment does not relieve Customer of its obligation to pay all outstanding amounts. Subscription fees continue to accrue during suspension. To reinstate a suspended account, Customer must pay all outstanding invoices plus any accrued interest and fees. Eldil may require prepayment of the next billing cycle’s fees as a condition of reinstatement. Reinstatement is subject to Eldil’s discretion and may require Customer to execute an updated Order Form.

8.6 Right of Set-Off

Eldil reserves the right to offset any amounts owed to Eldil against any amounts Eldil may owe to Customer (e.g., service credits, refunds), upon written notice.

9. Refund and Credit Policy

9.1 General Rule

All fees are non-refundable and non-creditable except as expressly stated in this Section 9, the SLA, or applicable law.

9.2 Service Credits (Uptime)

If Eldil fails to meet the monthly uptime commitment stated in the Service Level Agreement (SLA), Customer may request service credits as described therein. Service credits are the sole and exclusive remedy for downtime and are applied as a credit against future invoices. Service credits are not redeemable for cash, may not be transferred, and expire twelve (12) months after issuance if unused.

9.3 Billing Errors

If Customer identifies a billing error (e.g., duplicate charge, incorrect amount), Customer must notify Eldil in writing within sixty (60) days of the invoice date. Upon verification, Eldil will issue a credit or refund (at Eldil’s election) within thirty (30) days. Claims submitted after sixty (60) days are waived.

9.4 Pro-Rata Refund on Termination by Eldil

If Eldil terminates Customer’s subscription for reasons other than Customer’s material breach (e.g., discontinuation of the Services), Eldil will refund Customer a pro-rata portion of prepaid fees for the unused remainder of the then-current subscription term.

9.5 Pro-Rata Refund on Material Term Changes

If Eldil makes a material change to the Terms of Service that adversely affects Customer and Customer exercises its right to terminate under Section 24.2 of the ToS, Eldil will refund a pro-rata portion of prepaid fees for the unused remainder of the then-current term.

9.6 No Refund on Customer Cancellation

If Customer cancels or terminates its subscription for any reason (including termination for convenience), Customer is not entitled to a refund of prepaid fees. Service access continues through the end of the then-current paid period.

9.7 Downgrade Credits

No refund or credit is issued for plan downgrades. The reduced pricing takes effect at the start of the next billing cycle.

10. Billing Disputes

10.1 How to Dispute

Customer must submit billing disputes in writing (email to billing@eldil.ai or through the dashboard’s Billing Support form) within sixty (60) days of the invoice date. Disputes must include: (a) the invoice number; (b) the specific line item(s) in question; (c) the reason for the dispute; and (d) supporting documentation.

10.2 Undisputed Amounts

Customer must pay all undisputed portions of an invoice by the original due date while the dispute is under review. Withholding payment on undisputed amounts is not permitted and may trigger late-payment provisions.

10.3 Resolution Timeline

Eldil will acknowledge receipt of a dispute within five (5) business days and aims to resolve all disputes within thirty (30) calendar days. If resolution requires additional time, Eldil will provide a written status update every fifteen (15) days until resolved.

10.4 Escalation

If a dispute is not resolved within thirty (30) days, either party may escalate to senior management by providing written notice. Senior management representatives from both parties will meet (in person or virtually) within fifteen (15) days of escalation to attempt resolution in good faith. If the dispute remains unresolved after the escalation process, it is subject to the dispute-resolution provisions of the ToS (Section 22).

11. Account Suspension, Termination, and Data

11.1 Suspension for Non-Payment

Eldil may suspend Services as described in Section 8. During suspension: (a) Customer and its Authorized Users cannot access the Services; (b) scheduled GEO scans, reports, and API calls will not execute; (c) Customer Data remains stored for thirty (30) days following the suspension date; and (d) subscription fees continue to accrue.

11.2 Termination for Non-Payment

If an account remains suspended for non-payment for more than sixty (60) consecutive days, Eldil may terminate the subscription and delete all Customer Data after providing fifteen (15) days’ written notice. Termination does not discharge Customer’s obligation to pay outstanding amounts.

11.3 Post-Termination Data Export

Upon termination or expiration of a subscription (regardless of reason), Customer has thirty (30) days to export its Customer Data using the self-service export tools in the dashboard. After the thirty-day export window, Eldil may permanently delete all Customer Data and is under no obligation to retain, return, or recover it.

11.4 Account Reactivation

Former Customers may reactivate their accounts within twelve (12) months of termination by paying all outstanding balances and executing a new Order Form or subscription. Reactivation after twelve (12) months requires creating a new account; historical data is not available.

12. Professional Services Billing

12.1 Scope

Professional Services (implementation, onboarding, custom integrations, training, consulting) are scoped and priced in a separate Statement of Work (“SOW”) that references the ToS and this Policy.

12.2 Billing Model

Professional Services may be billed as: (a) fixed-fee (invoiced per the milestone schedule in the SOW); (b) time-and-materials (invoiced monthly in arrears based on hours logged at the agreed hourly rate); or (c) a combination. The billing model is specified in each SOW.

12.3 Expenses

Pre-approved, reasonable travel and out-of-pocket expenses incurred in connection with Professional Services will be invoiced at cost, with receipts provided. Expenses exceeding $500 per event require Customer’s prior written approval.

12.4 Change Orders

Changes to the scope, timeline, or deliverables of a SOW must be documented in a written change order signed by both parties. Change orders may affect fees and timelines. Work performed outside the original SOW scope without an approved change order is performed at Eldil’s sole risk and will not be billed.

13. Agency and Reseller Billing

13.1 Agency Accounts

Agencies or consultants managing GEO for multiple clients may purchase a multi-client agency plan. Each managed client is treated as a separate workspace with its own usage limits. The agency is the contracting Customer and is solely responsible for all fees, regardless of whether the agency collects payment from its own clients.

13.2 Reseller Arrangements

Resale of the Services requires a separate Reseller Agreement. Unauthorized resale is a material breach of the ToS. Resellers are invoiced at the agreed wholesale rates and are responsible for collecting and remitting payment from end customers.

13.3 Multi-Entity and Affiliate Billing

Enterprise Customers with multiple Affiliates may designate a single billing entity for consolidated invoicing, provided all Affiliates are identified in the Order Form. Each Affiliate’s usage is metered separately, and the billing entity is responsible for all Affiliate fees.

14. Records and Audit Rights

14.1 Eldil Records

Eldil maintains detailed billing and usage records for each Customer account. Records are accessible through the dashboard for the duration of the subscription plus twelve (12) months post-termination.

14.2 Customer Audit Right

Customer may, upon sixty (60) days’ prior written notice and no more than once per twelve-month period, engage an independent, nationally recognized accounting firm (at Customer’s expense) to audit Eldil’s billing and usage records solely to verify the accuracy of invoices during the preceding twenty-four (24) months. Eldil will provide reasonable cooperation. If the audit reveals an overcharge of more than 5%, Eldil will refund the overcharged amount and reimburse Customer for the reasonable cost of the audit.

14.3 Eldil Audit Right

Eldil may, upon thirty (30) days’ prior written notice and no more than once per twelve-month period, audit Customer’s use of the Services to verify compliance with usage limits and the ToS. If the audit reveals underpayment exceeding 5%, Customer will promptly pay the shortfall plus interest from the date of underpayment, and reimburse Eldil for the reasonable cost of the audit.

15. Changes to This Billing Policy

Eldil may update this Policy from time to time. Material changes (e.g., changes to payment terms, late-fee rates, or refund policy) will be communicated to the billing contact via email at least thirty (30) days before taking effect. Non-material changes (e.g., clarifications, formatting) take effect upon posting at https://eldil.ai/billing-policy.

Continued use of the Services after the effective date of a material change constitutes acceptance. If Customer objects to a material change, Customer may terminate its subscription in accordance with the ToS.

16. Billing Contact Information

Eldil Corp. – Billing Department

251 LittleFalls Drive,

Wilmington, New Castle County,

Delaware 19808

Email: shawn@eldil.ai

Website: https://eldil.ai